Privacy Policy

Last updated: June 2026

Who We Are

Commerce56 Tech India Private Limited operates a commerce infrastructure platform for brands and sellers. Our registered office is in Bangalore, India. Contact: hello@commerce56.com.

What This Policy Covers

This policy covers the Commerce56 seller platform, Zapigo, owned brand stores and orders fulfilled via Amazon Multi-Channel Fulfilment. Zapigo consumer terms and privacy are separately governed at zapigo.com.

Information We Collect

From connected Amazon sellers, we access SP-API-authorized catalog, inventory, order and fulfilment information. From buyers, we collect the name, delivery address, phone and email needed to fulfil orders. Visitors may provide contact-form information; standard server logs and analytics may also be collected.

How We Use Information

We use information to operate and improve the platform, route and fulfil orders via Amazon MCF and Seller Flex, provide seller dashboards, communicate about orders and platform updates, and comply with applicable law and Amazon requirements. We do not sell, rent or share seller operational data or buyer personally identifiable information with partners or other sellers. Partners only receive public catalog information needed to display products.

Data Retention

Order-level personal information is retained for more than 180 days following shipment for operations, disputes, settlements and legal compliance. Revoked seller authorization triggers deletion in accordance with Amazon data-handling requirements. Long-term analytics use anonymized or aggregated information.

How We Protect Your Information

Commerce56 hosts data on Microsoft Azure, using AES-256 encryption at rest, TLS 1.2 or higher in transit, private-network isolation, role-based access control, Azure Key Vault, at least 12 months of audit logs, regular vulnerability scans and annual penetration tests. See Security.

Amazon SP-API Data

SP-API data serves only the authorizing seller, is not shared with other sellers or external channels, and is retained and disposed of in accordance with Amazon policies.

Your Rights

Contact hello@commerce56.com for access, correction or deletion requests, subject to legal and operational obligations. We respond within 30 days.

Security Incidents

Commerce56 reports incidents involving Amazon data to security@amazon.com within 24 hours of detection. Affected individuals are notified in accordance with law.

Changes

Updates will be reflected in the last-updated date; continued use indicates acceptance of the revised policy.

Contact: hello@commerce56.com.